If you’re a Malaysian or in fact if you are living in Malaysia and had to deal with customer services from any company in this country (especially the banking sector), then you’ll know be very familiar with the blood boiling process of getting your problem heard let alone solved. I’m hyperventilating even as i recall my recent “battle” with poor service from a particular finance company which i’m not going to mention here just yet.

Having friends who used to work at call centres and customer service departments, it’s hard not to sympathize with the staffs. Most of the time the staff lack even the most basic training. They are expected to handle calls with the little product knowledge and servicing skills that they absorbed watching the seniors at work.

Ah well, that doesn’t stop me from yelling at their incompetency. I’m sorry, but it gets really ridiculous sometimes so if you want to blame, blame your employer.

This kind of sum up what i’ve been through numerous of times dealing with finance company in Malaysia.  So darn frustrating can die!
 

Taken from theoatmeal.com
 

Funny huh? Not so funny when you’re the one calling for help.

Lesson learned from the countless times dealing with banks: When all else fails, threaten them with a letter to BNM. That should get things going.

Ps: They (citibank) called me yesterday afternoon to apologize for my bad experience and waived all the fees. Phew! After more than 4 months finally it’s settled. BNM rox!