Still don’t believe me? Well, last month, I corresponded with a bank regarding my credit card for like eternity (6 emails exchange and 3 via phone calls just to check my annual fees) and i still managed to get through it in a courteously, manners intact.

So when i do lose it and get frustrated, it only means the other person had just earned himself an award from my Most-Rude-and-Annoying-Son-Of-A-Toot chart.

What do you do when you have a problem with the site that you are subscribed to? Ask for help. What is your action when you see “…., please contact our support centre for assistance?” on the screen? Ask for help. Contact the support centre. That’s exactly what i did. I contacted the support centre and waited… and waited… and waited. No nothing. The online support is offline 24 hours a day too. *incredible -_-”

I hate calling up customer service coz i had really bad experience where i was passed from person who can’t solve your problem to another person who don’t know any better. My banking days taught me that black and white is the best solution. So i filled in the form on the ‘contact me’ page and waited.

2 weeks and no response. Frustrated but not yet till the point of strangling anyone, i emailed to the CEO asking for help. Another week passed and no response. I got angry and disappointed. *i’m human. sue me!

I wrote an email to sound my frustration on the company’s service and sent it out to everyone on the company’s contact list. I didn’t even care if they could solved my problem or not anymore. I might have sounded a lil’ harsh and rude but i just wanted them to know that they need to respond to customers even though if they need time to check. A simple “We are investigating and will get back to you ASAP” will do right?

Guess what? I received a blardy rude reply from the head of the company. Accusing me of fraud that i am not aware of and threatening legal actions. *WTF?!! Sue me lar! I have the best lawyers in town! Readers don’t be shocked. It’s not those money fraud or national security breach. Just a small matter and i wasn’t even doing it and no money involved… hence my word ‘accusing‘. So, it hit me why he did not response to my previous emails. They left me in the dark coz they suspected that i was doing something wrong.

Imagine that someone stole a candy from the candy store and dropped it into your handbag. The store owner thinks you’re an accomplice but let you go without a warning. You return another day to buy a bag of chocolate only to be prevented from going into the store. You ask for a reason but the owner doesn’t tell you and turned his back to you. You ask again but again he ignores you. So you made a scene only to be shouted rudely by the owner. That’s what this is! *blardy hell!

I wouldn’t be this mad if they had reply me on my first email and politely told me what was going on. I respect that they need to keep the interest of the company and the security intact. But to ignore me and then accuse me is another thing.

What made it worst is that the head of the company is no better than the staffs. Well technically i didn’t even get a respond from the staff… uhm… that’s even worst.

A snippet of my reply, “If i am doing fraud, would i be so ignorant as to file a complaint to you so you could shoot me back or dump me with legal actions?“

I would post the stupid dang emails here but after further considerations i opt against that idea… coz if i do, maybe he’ll then accuse me of generating traffic to my blog and tarnishing his reputation and slapping me with a law suit *hahaha so funny!… hmm… maybe… nah, i’m not so free do all these nonsense.